Terms – these terms, their additions, amendments, which are published on the website www.vitaminibaltics.com.
Seller – SIA “VitalMedica”, reg. No. 40003615997, legal address: K. Ulmaņa gatve 119, Mārupe region, Riga district, phone in the office: 67228520.
Buyer – a natural or legal person who places an Order on the Website and pays for the ordered Goods.
Website – a virtual website, which can be found at the address: www.vitaminibaltics.com, and where the Buyer can place orders for Goods and make payments online.
Internet shop – Seller’s structural unit “vitaminibaltics.com”, whose address is: K. Ulmaņa gatve 119, Mārupe region, Riga district, phone in the Internet shop: 67367257, e-mail: [email protected], and which implements the Internet operation of the store, provides advice to Buyers on food supplements, cosmetics and other goods that can be purchased in the online store.
Goods – any goods which are placed in the Online Store on the Website in a manner visible to the Buyer and which the Buyer can order and purchase, e.g. Food and veterinary supplements, health improvement products, vitamins, face and body care products, cosmetics and other goods are registered with the Food and Veterinary Service of the Republic of Latvia.
Nutritional supplements – one of the types of Goods distributed in the Internet store – nutritional supplements registered in the Republic of Latvia, in the use of which the Buyer must exercise caution, namely: “Nutritional supplement does not replace a complete and balanced diet!”
Product price – the price indicated at the time of placing the Order next to the visual representation of each Product and the description of the Product, and for which the Buyer is entitled to purchase the specific Product. The price of the Goods does not include the fee for the delivery of the Goods or the fee for the Buyer’s expenses incurred in returning the Goods himself.
Order – an Order placed online by the Buyer on the Website, in which the Buyer indicates the Goods he has chosen to purchase, as well as indicates his chosen method of delivery of the Goods and the place of receipt of the Goods. The Order is considered fully completed when the Buyer has paid for the Goods specified in the Order.
Shopping Cart – a virtual shopping cart in which the Buyer is free to add the selected Goods or delete them. Deletion of the Goods from the Shopping Cart is possible only until the Buyer starts making payment for the Goods included in the Shopping Cart.
Registered user – a Buyer registered online on the Website, who has filled in the required information about himself in the standardized questionnaire so that the Online Store can identify this Buyer and offer the Buyer various additional benefits and advantages when shopping in the Online Store.
Loyalty Program Customer – a Registered User who has expressly agreed to receive the Seller’s marketing offers, especially the offers prepared for the Buyer by the Seller, as well as information about various Sale of Goods and other offers.
Order acceptance – an automatic notification of the system that the Buyer’s Order has been accepted and the order picking has started, and which is automatically sent to the Buyer by e-mail after payment for the Goods placed in the Shopping Cart.
Distance Agreement – in accordance with the provisions of the Consumer Protection Law of the Republic of Latvia, a contract concluded remotely between the Buyer and the Seller online, by which the Buyer has expressed a clear and unequivocal wish to purchase the Goods specified in the Order.
Right of Withdrawal – the right of the Buyer (a natural person who is a “consumer” in the context of the Consumer Rights Protection Law) to withdraw from the Goods within 14 days from the date of receipt of the Goods in accordance with the procedure for exercising the Right of Withdrawal.
- General provisions
1.1. These Terms and Conditions determine the purchase of Goods in the Online Store by making purchases on the Website, as well as determine the legal relationship between the Seller and the Buyer.
1.2. The Regulations have been developed and the legal relations between the Seller and the Buyer are regulated in accordance with the laws and regulations of the Republic of Latvia.
1.3. The Seller has the right to change these Terms at any time. Amendments and supplements to the Terms are available on the Website. Amendments or supplements to the Terms shall enter into force on the day they are published on the Website, unless otherwise provided in the Terms.
1.4. If the Order has been sent before the changes to the Terms come into force, the Buyer is subject to the legal relations that were in force at the time the Buyer placed the Order, unless the Terms provide otherwise.
1.5. The Seller has the right to change the prices of the Goods at any time (in accordance with the legislation), unless the Terms provide otherwise. At the time the Buyer places an Order, the Buyer may rely on the prices of the Goods indicated on the Website, however, if the prices of the Goods have changed between the execution of the Order and payment, the Buyer will be bound by the prices of the Goods.
1.6. The Buyer can order the Goods both as a Registered User and without registration.
1.7. If the Buyer wants to become a Registered User, select the “Register” button on the home page and the Buyer must fill in the required mandatory information, and optionally – voluntarily fill in the information (currently under development and not available for use).
1.8. If the Buyer wants to receive additional benefits from shopping in the Online Store, then when registering, the Buyer marks in the field “I want to receive” vitaminibaltics.com “marketing offers”. Such Registered Users are referred to as Loyalty Program Customers. As part of the loyalty program, the Seller can send information about sales of goods, promotional products, as well as send personalized offers by e-mail according to the wishes of each customer (currently still under development and not available for use).
- Product catalog, Product prices
2.1. The images of the Goods placed on the website are for illustrative and informative purposes only. The photograph of the Goods or the packaging of the Goods may differ from the actual size and appearance of the Goods or the packaging of the Goods.
2.2. The Catalog of Goods, Descriptions of Goods, Photographs of Goods and other data placed on the Website are the property of the Seller and the Seller owns the author’s property and personal copyright to any information posted on the Website. Copying, reproducing, republishing, transferring to third parties, modifying or otherwise using any information or photographs on the Website without the permission of the Seller as owner is prohibited, for which the infringer is liable for all damages caused to the Seller.
2.3. Nutritional supplements distributed on the website – are registered with the Food and Veterinary Service of the Republic of Latvia.
2.4. The Seller sells the Goods, which are designed in accordance with the regulatory enactments regarding the packaging and labeling of goods.
2.5. The Goods are sold at the prices indicated for each of the Goods.
2.6. All prices of the Goods are indicated with value added tax (hereinafter – VAT).
2.7. The price of the Goods does not include the fee for the delivery of the Goods. The delivery fee is applied in addition to the price of the Goods, and the delivery fee for the Goods depends on the type of delivery chosen by the Buyer. Delivery prices and delivery options are discussed in Section 4 of the Regulations.
- Shopping cart
3.1. The shopping cart is created when the Buyer selects the Goods and presses the “Add to purchase” button. When adding items to the Shopping Cart, the Products are not yet purchased. The contents of the Shopping Cart can be changed by the Buyer at any time: add new Products or remove Products that do not want to buy.
3.2. You can search for products using extensive search functions and search by various search parameters, for example:
- Product Name,
- Product category,
By entering the search term in the search window and pressing the “Enter” or “Search” button, the system will select by the words entered by the Buyer, showing the search results for all Products related to the search keyword.
3.3. Once the Buyer has placed all the desired Products in the Shopping Cart, the Buyer must press the “View Cart” button, there will be an opportunity to view all products selected by the Buyer, change the number of products and / or cancel a product, after which you can go to the next order “To customise the order”.
3.4. When forming an Order, correct and accurate data (“contact information”) must be entered. The entered data must be checked, all information must be read carefully and the Buyer must make sure that it has provided correct and accurate information. The accuracy of the information entered by the Buyer is important, because the execution of the Order and the delivery of the Goods depend on it.
3.5. Given that many Buyers order Goods on the Website at the same time and the number of Promotional items in the Online Store may not be sufficient for everyone who wants to buy them, the prices of the Goods may change while the Buyer selects and adds the Goods to the Shopping Cart. The final total fee (including delivery costs) and the possible assortment of the Goods to be ordered and the available number of the Goods will be displayed in the Order window after clicking the “Place an order” button.
- Types of delivery of goods and delivery charges
4.1. When placing an order, the Buyer can choose one of the following methods of delivery of the Goods:
- TAKE OUT YOURSELF, FREE OF CHARGE (Standard delivery) at the Seller’s office, every working day from 11:00 – 15:00 or in a neat Saeson, 67 Elizabetes Street, Riga.
- DELIVERY TO OMNIVA PACKAGE MACHINES. Delivery is made on average within 1-3 working days (for food supplements) or 3-5 working days (for dermocosmetics) after payment. When choosing this type of delivery, the Buyer must indicate the parcel number on the order form (when filling out the order, a list of all parcel terminals will be offered), as well as the mobile phone number. Delivery fee 2.90 EUR. Delivery for orders over € 30 throughout Latvia – free of charge.
- DELIVERY BY LATVIAN POST TO THE POST OFFICE. Delivery is made on average within 1-3 working days (for food supplements) or 3-5 working days (for dermocosmetics) after payment. When choosing this type of delivery, the Buyer must indicate the recipient’s name and delivery address (city, street, house / apartment number, postal code) on the order form. Delivery fee 2.90 EUR. Free delivery for orders over € 30 throughout Latvia. *
* Deliveries to be made via Latvijas pasts may be delayed due to the workload of the postal service provider!
4.2. If the Buyer has chosen to deliver the Goods to the address specified by the Buyer, it may be any address chosen by the Buyer, where it is convenient for him to receive the Goods and where the Buyer is located (home address, place of work or other place specified by the Buyer).
4.3. If the Buyer has chosen a method of delivery of the Goods other than the cheapest method of delivery (Standard delivery), then in case of exercising the right of withdrawal the Buyer will not be refunded the fee incurred by the Seller for delivery of goods using a method of delivery other than the cheapest
- Payment terms
5.1. After choosing the delivery method, the Buyer has the opportunity to choose the desired payment method.
5.2. It is possible for the Buyer to pay by making a bank transfer to the bank account of SIA Vitalmedica, with a bank payment card or banklink:
- Transfer – The Buyer will receive an invoice in the specified e-mail, which must be paid by making a transfer to the bank account of SIA Vitalmedica.
- When paying with a bank card, you can log in via the security code of the credit or debit card (the following types of cards can be used: credit card, VISA, VISA Electron, MasterCard).
- Using Citadele bank banklink, SEB bank banklink and Swedbank banklink
6. Execution of the order
6.1. The online store has procedures for fulfilling orders for Goods and delivery times, depending on the chosen type of delivery.
6.2. The order is considered accepted when the Buyer has paid for the Goods and received an automatic notification: “Order confirmed” (registered online store users) or an automatic e-mail (unregistered online store users) that the order has been accepted and confirmed. Such notice indicates that the Goods specified in the Order have been delivered for assembly and will be prepared for delivery.
6.3. The Buyer cannot change the delivery method and place address of the Goods after the Order has been confirmed.
6.4. If the Buyer has indicated the Latvian post office as the place of receipt of the Goods, then the Buyer may go to the place of receipt after receiving a written notice from Latvijas Pasts.
6.6. If the Buyer has indicated the Omniva parcel machine (parcel terminal) as the place of receipt of the Goods, then the Buyer may go to the place of receipt after receiving the text message.
6.7. If the Buyer has chosen the cheapest delivery method of the Seller’s standard – free delivery, i.e. to receive the Goods on the spot at the Seller’s office The Buyer can go to receive the ordered Goods every working day, from 11:00 to 15:00, after the Buyer has received a phone call for the prepared order.
6.8. The Buyer is aware if the Buyer is not present at the address specified in the Order, in which case the Seller shall not be liable for non-receipt of the Goods or delay in receipt. If the Buyer is not present at all at the address or place indicated in the Order or has not arrived at the Post Office after receiving the Notification within the specified time, then in case of non-delivery of the Goods the Buyer will not be refunded for delivery.
6.9. The Seller shall not be liable for delays of delivery services by courier services or other service providers related to the delivery, regardless of the circumstances due to which the delivery delay occurred.
- Receipt of goods
7.1. Taking into account that the ordered Goods are packed in a cardboard box for the Buyer, upon receipt of the Goods, the Buyer confirms the fact of receipt of the Goods. Inside the package, the Buyer can find the Bill of Lading – an invoice, which will show all the ordered Goods, with their names, manufacturer, price of each Product and the total amount for the Goods and delivery (if there is a delivery).
7.2. Upon receipt of the Goods, the Buyer signs for the receipt of the Goods, which means that the Order has been fulfilled. The type of subscription depends on the type of receipt of the Goods:
(1) except for the Goods from the Omniva parcel machine, the Buyer’s signature is electronic data that is generated at the moment when the Buyer enters the special PIN code, which the Buyer has previously received via SMS in his mobile phone, and after which the Omniva parcel machine is opened. door. The above electronic data is equivalent to the Buyer’s handwritten signature,
(2) upon receipt of the Goods at the Seller’s office, the Buyer shall sign the bill of lading – the invoice,
(3) upon receipt of the Goods at the Latvian post office, the Buyer shall sign by filling in the postal form.
7.3. The Ordered Goods can be received by the Buyer in person or by his authorized person. The Buyer’s authorized person is the one who knows the unique Order number or the Customer’s name, surname.
- Food supplements and special dermatological cosmetics consultations
8.1. Before ordering and purchasing the Goods (especially Nutritional Supplements), as well as after purchasing the Goods, any Buyer has the right to receive free consultations on the correct use of the Goods (especially Nutritional Supplements), health effects, restrictions on use and other issues.
8.3. You can receive free consultations in two ways – by e-mail to [email protected], or by calling 67553368.
8.4. If the Buyer wants to receive a consultation by calling, then the answer will be provided immediately.
8.5. The e-mail will be sent to the Online Store immediately, i.e. it is possible to send consultation requests around the clock, and the Online Store will prepare the answer as soon as possible, but not longer than within 24 hours, following the principle that the Buyer will receive an prompt answer to the questions that are important to him.
- Quality of the Goods and responsibility for the storage of the Goods
9.1. The expiration date of the Goods and the manufacturer are indicated on the packaging of the Goods.
9.2. When opening the packaging of the Goods, the Buyer is obliged to check whether the Goods specified in the Order have been delivered and whether the ordered type and number of the Goods have been delivered, whether the Goods are not defective or otherwise damaged. The Buyer must also check the appearance of the Goods packaging for damage to the Goods packaging.
9.3. Upon receipt of the Goods, the Buyer is responsible for maintaining the quality and safety of the Goods during the period of exercising the right of withdrawal. In order to exercise the right of withdrawal, the Goods must be unused, undamaged and in their original appearance (with unremoved and undamaged labels, torn tear films, etc.). The Buyer is responsible for the decrease in the value of the Goods if the Goods have been used for a purpose for which they are not intended.
9.4. Before using the Goods, the Buyer is obliged to carefully read the information on the Product label or the Product packaging, as well as to get acquainted with the instructions for use of the Product. If the Buyer has not complied with the instructions for use of the Product or the terms of storage of the Goods indicated on the label, the Buyer loses the right of Withdrawal, loses the right to file a Consumer claim or use the manufacturer’s warranty.
10.1. A warranty is a manufacturer’s promise to reimburse the consumer for the amount paid for the product free of charge, to exchange the Product for a corresponding product, or to eliminate the non-conformity of the Product free of charge or to perform other actions if the Product does not comply with the warranty or advertisement.
- Right of withdrawal
11.1. The right of withdrawal is the right of the Buyer (a natural person who is a “consumer” in the context of the Consumer Rights Protection Law) to withdraw from the Goods within 14 days from the date of receipt of the Goods by the Buyer or a third party specified by the Buyer.
11.2. The Buyer may not exercise the right of withdrawal if:
(1) Purchase Goods that are perishable or can be used quickly (hygiene products, cosmetics);
(2) Purchase food supplements that require certain storage conditions (humidity, light, temperature, etc. restrictions);
(3) If the Buyer has opened the packaging of the Goods or if the packaging or the Goods are damaged.
11.3. The Buyer shall notify the Seller about the exercise of the right of withdrawal by filling in the withdrawal form, which can be obtained on the Internet at the following address: http://likumi.lv/ta/id/266462-noteikumi-par-distances-ligumu. The Buyer sends the completed form to the Seller to the e-mail address [email protected]. Upon receipt of the completed withdrawal form, the Seller notifies the Buyer that it has received the withdrawal, as well as informs about the decision made or the time of the decision. The questionnaire is available after sending the request to the e-mail address [email protected].
11.4. The Buyer is obliged to return the Goods to the Seller without delay, but not later than within 14 days after sending the withdrawal form, handing them over to the Seller’s office or sending them by post, using postal services or in any other way convenient for the Buyer. The Buyer shall bear the costs related to the return and dispatch of the Goods.
11.5. The Seller shall reimburse the Buyer for the payments received from the Buyer, including delivery costs (excluding additional costs incurred due to the Buyer’s choice of delivery method other than the cheapest standard delivery method offered by the Seller) within 14 days of the Seller’s receipt of the Buyer’s completed Refusal Form (decision to withdraw from the contract) and when the Seller has received back the Goods from which the Buyer refuses. The Seller shall reimburse the said amount using the same type of payment instrument as used by the Buyer, i.e. by transfer to the current account of the Buyer’s bank.
11.6. The Seller has the right to withhold payment until it has received from the Buyer the Goods from which the Buyer wishes to refuse, as well as not to make a refund if any of the cases specified in Clause 11.2 occurs.
- Consumer’s claim for non-conforming Product
12.1. The Buyer, who is a consumer in accordance with the Consumer Rights Protection Law, is entitled to file a claim with the Seller regarding the non-compliance of the Product with the terms of the contract within 2 years from the date of purchase of the Product. The application for such a claim must be submitted to the Seller within two months from the day when the Buyer has discovered the non-compliance of the Product with the provisions of the contract. The day of purchase of the Product shall be the day when the Seller has handed over and the Buyer has accepted the respective Product.
12.2. You can read more about the consumer’s rights in cases when a product that does not comply with the terms of the contract has been sold to him, read Chapter VII of the Consumer Rights Protection Law “Consumer Claims” here.
12.3. If the Seller acknowledges the Buyer’s claim as justified, the Seller shall exchange the incorrect or damaged Goods by mutually agreeing with the Buyer on the procedure for exchange of the Goods.
- Examination of complaints, proposals and suggestions
13.1. Any Buyer can make recommendations to the Online Store, suggestions about the work of the Online Store, or make a complaint by sending an e-mail to [email protected].
- Restrictions on the use of food supplements
14.1. Taking into account that the product range includes food supplements registered in the Republic of Latvia, the Buyer must take special care and carefully read and follow the description of the use of food supplements registered in the Republic of Latvia.
14.2. Each food supplement is accompanied by a warning inscription in accordance with the legislation in force in the Republic of Latvia: “Food supplement does not replace a complete and balanced diet!” In case of any questions, before using food supplements, the Buyer must carefully read the instructions for use, as well as have the right to receive free consultations (see Section 8 of the Regulations).
- Processing of the buyer’s personal data
15.1. All information about the Buyer provided by the Buyer to the Seller and which has become known when the Buyer provides such information on the Website will be deemed to have been voluntarily submitted by the Buyer.
15.2. When processing the personal data of the Buyer (natural persons), the Seller is the Manager in the context of the Personal Data Protection Law.
15.3. The intended purpose of personal data processing is to place orders and purchases of Goods when shopping in the Internet store.
15.4. The processing of personal data in the Online Store arises from the contractual obligations of the Buyer as a data subject with the Manager (Seller), and following the request of the data subject (Buyer), the data processing is necessary to conclude a Distance Agreement.
15.5. Information about the Buyer is considered confidential and the Seller will use it only for the processing of personal data for the purpose of organizing purchases of Goods, implementation of Goods delivery services and informing the Buyer about news in the range of Goods, if the Buyer has agreed. The Buyer’s personal data will be used to the extent necessary to fulfill the Buyer’s Orders and ensure the delivery of the Goods to the Buyer.
15.6. The buyer has the right to access his personal data at any time, correct them if they have changed, as well as delete the data if they are incorrect or lost their relevance. Registered users can access and edit their personal data themselves.
15.7. The Buyer has the right to refuse to receive news at any time, and in this case the Buyer must send an e-mail to: [email protected]
15.8. The Buyer has the right to delete himself as a Registered User at any time, and in this case the Buyer must send an e-mail to: [email protected]
- Limitation of Liability and Force Majeure
16.1. The Buyer shall be liable for any damages it will cause to the Seller in violation of these Terms.
16.2. The Seller shall not be liable to the manufacturer of the Goods and shall not be liable to the Buyer for the impact of the use of the Goods on the health, safety and life of the Buyer.
16.3. The Seller shall not be liable to the Buyer for any loss or damage caused to the Buyer due to non-timely delivery or delay of delivery of the Goods or if the delivery of the Goods is delayed or postponed due to bad or unforeseen weather conditions.
- Concluding a distance contract, Term contract term
17.1. By confirming the Order, the Buyer hereby clearly and unequivocally confirms that he has agreed to enter into and has concluded a Distance Agreement in accordance with the provisions of the Consumer Protection Law of the Republic of Latvia, that he has undertaken to fulfill the Distance Agreement obligations, and indicates that the Buyer has legal capacity. a person or a legal entity with legal capacity who is aware that he or she has the necessary financial resources to pay for the ordered Goods.
17.2. If the Buyer is under 18 years of age, he confirms that he has informed his legal representative, who has given his consent to the conclusion of the Distance Agreement and, if necessary, his legal representative will assume the obligations of the concluded Distance Agreement.
17.3. The distance contract is concluded at the moment when the Buyer has fully completed the payment for the ordered Goods.
17.4. In case of a distance contract, the Buyer is responsible for maintaining the quality and safety of the Product during the term of exercising the right of withdrawal. The Buyer must keep the original packaging of the Product so that the Product is not mechanically damaged externally and that it does not suffer from the adverse effects of external conditions.
17.5. The distance contract is considered concluded at the moment when the Buyer has made the payment (the payment has been confirmed by the Buyer’s bank).
17.6. The Distance Agreement is valid for as long as the obligations arising from the Distance Agreement are fulfilled.
- Dispute resolution
18.1. All disputes that will arise between the Buyer and the Seller, or that will arise in connection with the purchase of Goods on the website www.vitaminibaltics.com, the Parties will endeavor to resolve by mutual negotiations or correspondence with a view to reaching a mutually beneficial and acceptable solution.
18.2. If the dispute is not resolved in the form of negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, observing the regulatory enactments of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Center or a court of the Republic of Latvia.
- Other provisions
19.1. The website www.vitaminibaltics.com can be visited both on a desktop computer or laptop, with the following browsers (browsers): Google Chrome version 20 and higher, Mozilla Firefox version 22 or later, Safari version 5 or later.
19.2. The Seller has the right to delete the Registered User or deny access to the Registered or Unregistered User if the Seller receives appropriate instructions from law enforcement authorities or if the Buyer has caused damage to the Seller, hacked the Website, illegally or legally accessed other people’s data stored on the Website or system.