Right of withdrawal


1. The right of withdrawal is the right of the Buyer (a natural person who is a “consumer” in the context of the Consumer Rights Protection Law) to withdraw from the Goods within 14 days from the date of receipt of the Goods by the Buyer or a third party specified by the Buyer.

2. The Buyer may not exercise the right of withdrawal if:

(1) Purchase Goods that are perishable or can be used quickly (hygiene products, cosmetics);

(2) Purchase food supplements that require certain storage conditions (humidity, light, temperature, etc. restrictions);

(3) If the Buyer has opened the packaging of the Goods or if the packaging or the Goods are damaged.

3. The Buyer shall notify the Seller about the exercise of the right of withdrawal by filling in the withdrawal form, which can be obtained on the Internet at the following address: http://likumi.lv/ta/id/266462-noteikumi-par-distances-ligumu. The Buyer sends the completed form to the Seller to the e-mail address [email protected]. Upon receipt of the completed withdrawal form, the Seller notifies the Buyer that it has received the withdrawal, as well as informs about the decision made or the time of the decision. The questionnaire is available after sending the request to the e-mail address [email protected].

4. The Buyer is obliged to return the Goods to the Seller without delay, but not later than within 14 days after sending the withdrawal form, handing them over to the Seller’s office or sending them by post, using postal services or in any other way convenient for the Buyer. The Buyer shall bear the costs related to the return and dispatch of the Goods.

5. The Seller shall reimburse the Buyer for the payments received from the Buyer, including delivery costs (excluding additional costs incurred due to the Buyer’s choice of delivery method other than the cheapest standard delivery method offered by the Seller) within 14 days of the Seller’s receipt of the Buyer’s completed Refusal Form (decision to withdraw from the contract) and when the Seller has received back the Goods from which the Buyer refuses. The Seller shall reimburse the said amount using the same type of payment instrument as used by the Buyer, i.e. by transfer to the current account of the Buyer’s bank.

6. The Seller has the right to withhold payment until it has received from the Buyer the Goods from which the Buyer wishes to refuse, as well as not to make a refund if any of the cases specified in Clause 11.2 occurs.